Refund & Return Policy

At Begin Faucets, we want you to feel good about every purchase you make. If something goes wrong — whether it’s a product arriving damaged, a defect you spot after unpacking, missing parts, or simply receiving the wrong item- we’re here to sort it out, quickly and fairly.

This policy lays out everything you need to know about returns, refunds, replacements, and exchanges. Please take a few minutes to read through it so you know exactly what to do if you ever need our help.

1. How Long Do You Have to Return a Product?

You can raise a return request within 7 days of receiving your order. After 7 days, we won’t be able to process a return.

Important: Once a product has been installed, it cannot be returned. Any damage — scratches, cracks, or breakage that occurs during or after installation will also not be covered.

2. When Can You Return a Product?

We accept returns in the following situations:

When Returns are Accepted

• The product arrived with a manufacturing defect or a non-functional component
• The product was damaged during transit
• You received the wrong item, wrong model, wrong finish, or wrong quantity

When Returns are Not Accepted

We understand that preferences can change, but we’re unable to accept returns in these cases:

• The product has already been installed or used
• The return request is raised after 7 days from delivery
• The item was purchased on clearance or on sale (unless it’s defective or damaged)
• The product is custom-made or a special order (unless it arrives defective or damaged)
• Parts, packaging, accessories, invoice, or warranty card are missing
• Damage happened during or after installation
• You changed your mind or ordered the wrong item by mistake
• You don’t like the colour or finish after seeing it in person

3. What Condition Should the Product Be in for a Return?

Before we can process a return, the product needs to meet these conditions:

• Unused and not installed
• In its original packaging
• All parts, accessories, manuals, and invoice included
• In a condition fit for resale

Note: If the product doesn’t meet these conditions, we may not be able to accept the return.

4. The Unboxing Video — Why It Matters

This one’s really important. For any claim related to damage, a defect, missing parts, or incomplete products, you must record an unboxing video. Without it, we won’t be able to process your claim.

Your video should clearly show:

• The sealed package before you open it
• Make sure the shipping label must be clearly visible
• You unpacking the product
• Any visible damage, incomplete product, or defect (if there is one)
• The invoice visible at some point in the video

Think of it as a safety net for both sides. If something goes wrong, this video is the clearest proof of what happened and when.

Note: We strongly recommend recording an unboxing video for every delivery, even if everything looks fine on the outside.

5. How to Request a Return

Get in touch with us within 7 days of delivery through any of these channels:

Email: contact@beginfaucets.com

WhatsApp: +91-9410096000

Website: Log in → My Orders → Request Return

When you reach out, please have the following ready:

• Your order number
• The unboxing video (showing the sealed package, unpacking, missing parts or products, and any defect)
• Clear photographs of the damage or defect
• Your invoice or order confirmation
• A short description of what went wrong

Once we receive your request, we’ll review it within 24 to 48 Working hours and get back to you.

6. Pickup & Inspection

Once your return request is approved:

• We arrange a free pickup from your location — no need to ship it yourself
• Our quality team inspects the product at our warehouse
• We’ll let you know whether your claim has been approved or rejected after inspection
• If your claim is rejected, we’ll send the product back to you at no extra cost

7. Refunds

We issue refunds when:

• The product is confirmed to be defective or damaged
• The wrong item was delivered
• A replacement is not possible due to stock or operational issues

How Refunds Work

• Refund amount: Full product price including GST
• Processing time: 10 to 15 business days from the date of approval
• Refund method: Credited back to the original payment method used at checkout
• If the original payment method is unavailable, we’ll use an alternate method at our discretion
• For Cash on Delivery orders, refunds are sent via bank transfer to the account details you provide

Note: We’re not responsible for any transaction charges your bank may apply when processing the refund. These charges, if any, will be borne by the customer.

8. Replacements

If you’d prefer a replacement over a refund, here’s what you can expect:

• You’ll receive the same model or an equivalent one in the same finish
• Replacements are shipped within 10 to 15 business days from approval
• If your chosen model is out of stock, we’ll issue a refund instead

9. Exchanges

Before Installation

• You can request an exchange within 7 days of delivery
• Subject to stock availability
• The exchange product must be of the same or higher value

After Installation

• Exchanges are not possible once the product has been installed

10. What to Do in Specific Situations

Damage Visible at Delivery

• Refuse to accept the delivery
• We’ll arrange a replacement or refund in this case

Hidden Damage Found After Unpacking

• Record your unboxing video right away
• Report the damage within 48 hours of delivery with the video
• We’ll process a replacement or refund after verifying the video

Missing Items in the Package

• Contact us immediately with your order details
• Report within 48 hours of delivery
• Share photos and a description of what’s missing
• We’ll arrange a replacement or refund for the missing items

11. Charges That Are Not Refunded

The following charges are non-refundable, regardless of the reason for return:

• Installation charges (if the installation was already completed)
• Express or expedited shipping charges
• Cash on Delivery charges
• Personalization or engraving fees
• Any additional taxes or duties beyond the product price

12. Fraud Prevention

We go to great lengths to keep this process honest for everyone. We may investigate or reject return claims if we detect:

• Fake, edited, or tampered unboxing videos
• Used or significantly damaged products being returned
• A different product being returned than what was originally ordered
• Repeated misuse of the return policy
• Claims submitted without proper documentation

If a fraudulent claim is found, we may suspend return privileges and take appropriate legal steps.

13. Get in Touch

Have questions about a return, refund, or anything else in this policy? Our Returns Team is happy to help.

WhatsApp: +91-9410096000

Email: contact@beginfaucets.com

Address: Begin Faucets (Begin Stores), B 728, Cyber Park, Plot No. 28,29, C Block, Noida Sector 62, Uttar Pradesh

Your satisfaction matters to us. We’re here to help resolve any issue — promptly and fairly.