Warranty Policy

Begin Faucets (“Begin”, “Company”, “we”, “us”, or “our”), a brand owned and operated by Begin Stores, is committed to delivering dependable, high-quality kitchen and bathroom fittings, sanitary ware, and washroom accessories. This Warranty Policy sets out the terms under which Begin provides warranty coverage on its products, and it should be read carefully by every customer at the time of purchase.

This warranty is applicable exclusively to the original purchaser for personal, household, or standard commercial use at the original installation location. It is non-transferable and does not extend to any subsequent owner, buyer, or installation location.

1. Warranty Activation & Claim Process

The warranty period begins from the date of the original invoice and can be claimed at any time during the applicable warranty period using a valid proof of purchase.

How to Raise a Claim

To initiate a warranty claim, customers must submit the following details to Begin via Email or WhatsApp:

•     Proof of Purchase (Original Invoice)
•     Order ID
•     Registered Mobile Number
•     Clear photographs and a short video clearly showcasing the product’s defect or malfunction or missing parts.

Upon submission of a complete claim, our customer support team will respond within 24–48 hours to guide the customer through the resolution process.

2. Warranty Coverage & Timelines

The table below sets out the warranty period applicable to each category of Begin Faucets products and parts, subject to the terms, conditions, and exclusions contained in this Warranty Policy.

Note: This warranty does not cover product consumables (such as batteries, gaskets, washers, and similar wear items) or fragile items such as glass, which are excluded from coverage regardless of product category.

3. Replacement & Repair Terms

• Begin provides repair or replacement of defective parts/products under warranty at no charge for parts or labor, at the Company’s discretion; refunds will not be issued where a customer declines an offered repair or replacement.
• Where a full product replacement is required, the same model will be provided wherever possible. If the model has been discontinued, a product of equivalent value at the time of original purchase will be offered instead.
• Defective parts or products approved for replacement will be shipped to the customer via courier, and the faulty item will be collected in the same manner.
• Onsite service is not provided as a standard warranty benefit; however, our technical team will assist customers via voice or video call to help diagnose and resolve installation or operational issues.
• Begin will bear the cost of transit damage incurred during shipment of a replacement product to the customer.
• The part or product replaced under warranty becomes the property of Begin.

4. Warranty Terms & Conditions

•  This warranty is offered by Begin Stores on its Begin Faucets products, and the applicable warranty period varies by product category as set out in Section 2 above.

•  This warranty constitutes Begin’s sole and exclusive warranty. Begin gives no other warranty, express or implied, including any implied warranty of merchantability or fitness for a particular purpose, beyond what is expressly described in this document.

• The original invoice or proof of purchase must be preserved by the customer and produced whenever a warranty claim is made. The warranty is valid only where the product has been purchased through Begin’s official website, store, or an authorized dealer.

•  During the warranty period and under normal use, if a product, component, or part is found to be defective due to a manufacturing fault, it will be repaired or replaced free of charge for parts and labor, upon verification of the defect and the warranty certificate/invoice. The decision of Begin’s quality team on whether a fault qualifies for warranty will be final.

• This warranty remains applicable only where the product has, at all times, been used strictly in accordance with the terms of this warranty, has not been improperly or negligently handled, and has been maintained in accordance with the maintenance guidelines provided in Section 6.

• In the event that a required component or part is temporarily unavailable, Begin and its authorized service partners will not be liable for any resulting delay in service or repair, and no financial or other claim will be entertained on this basis.

•  The customer’s sole and exclusive remedy for any defect covered under this warranty is limited to repair or replacement, at Begin’s option, within the applicable warranty period following delivery of the goods to the original purchaser.

• By purchasing a Begin Faucets product, the customer agrees to the terms of this Warranty Policy.

•  In order to claim warranty benefits, the original invoice, order ID, or registered mobile number used at the time of purchase must be produced along with the product to Begin’s attending authorized service personnel.

5. Warranty Exclusions

This warranty does not cover damages, defects, or malfunctions resulting from any of the following:

Negligence, Misuse & Improper Handling

•     Faulty installation, careless handling, accidental damage, or improper storage or fitting.
•     Exposure to hard water, corrosive materials, mineral deposits, or water impurities.
•     Misuse, abuse, or use of the product in any manner contrary to Begin’s written instructions.

Unauthorized Modifications & Repairs

• Any tampering, alteration, or repair not approved by Begin, including the use of non-genuine spare parts or accessories that impact product performance.
• Any goods that have been repaired, modified, or altered by a person or service provider not authorized by Begin.

Improper Maintenance & Cleaning

• Use of abrasive cleaning agents such as powders, bleach, ammonia, alcohol, chlorine, hair dye, waxes, solvents, or industrial cleaners.
• Scrubbing or cleaning with steel wool, wire brushes, or coarse cloth, leading to surface damage, deterioration, discoloration, or fading.

Environmental & External Factors

• Damage caused by natural disasters (earthquakes, floods, cyclones, fire, or electric storms), Acts of God, toxic sewage gases, RO reject water, or pest infestations (rodents, insects).
• Damage resulting from voltage fluctuations, inadequate water pressure, or non-compliance with recommended site and plumbing conditions.

Normal Wear & Tear and Other Exclusions

• Expected degradation over time, including corrosion, rusting, or fading of components due to environmental exposure.
• Malfunctions arising from debris accumulation, scaling, clogging, or a failure to clean and maintain the product as instructed.
• Consumable and fragile components, including washers, rubbers, springs, plastic items, batteries, and glass.
• Labor costs for product removal, reinstallation, servicing, demonstration, or installation.
• Any incidental or consequential loss, including loss of use, delays, property damage, or additional costs resulting from product failure.
• Products for which proof of purchase is not provided, or which were purchased from unauthorized dealers or resellers.
• Claims made after expiry of the applicable warranty period, regardless of actual product usage.

6. Care & Maintenance Guidelines

To preserve the finish, performance, and longevity of Begin Faucets products, customers are advised to follow these guidelines:

• Clean the product with a water-soaked soft towel or mild soap solution once every day or two to keep plated surfaces free from deposits.
• Do not use cleaning or detergent agents containing acids or harsh chemicals, such as flush cleaners or tile cleaners.
• Avoid salt- or vinegar-based cleaning agents, which may damage the surface or finish of the product.
• Do not rub color-finished or special-coating products with emery paper or abrasive cleaning powders, as this can cause abrasion.
• Clean aerators periodically to maintain a consistent flow of water and prevent scale build-up, especially in areas with hard water (hardness should ideally not exceed 300–400 ppm).
• In coastal or high-humidity areas, clean products regularly to prevent salt-related discoloration, and keep products covered with the packaging cloth or polythene until installation and first use.
• For sanitary ware: always test any cleaning solution on an inconspicuous area first, do not allow cleaners to sit or soak, use only a soft damp cloth or sponge, and rinse thoroughly with water immediately after cleaning.
• Sanitary ware products are heavy and fragile — use two persons for lifting and fixing, inspect for damage before installation, and avoid over-tightening or lifting/rocking the bowl after placement.

7. Limitation of Liability

• Begin is not responsible for any incidental or consequential damages, including property damage, loss of use, loss of profit, or any associated costs arising from use or inability to use the product.
• This warranty does not cover labor charges for product removal, reinstallation, or re-fixing.
• Begin’s liability under this warranty is strictly limited to the repair or replacement of defective parts or products within the applicable warranty period and does not extend to any other damages arising from product malfunction.

8. Dispute Resolution & Jurisdiction

In the event of any dispute regarding this warranty or the sale of a Begin Faucets product, both parties shall first attempt an amicable resolution through mediation before initiating any legal proceedings.

Subject to the above, all disputes shall be subject to the exclusive jurisdiction of the competent courts at Ghaziabad, Uttar Pradesh, India.

9. Contact Us

For warranty registration, claims, or any product support, please reach out to our customer service team:

Email: contact@beginfaucets.com

WhatsApp: +91-9410096000

Address: B 728, Cyber Park, Plot No. 28, 29, C Block, Noida Sector 62, Uttar Pradesh, India

Website: www.beginfaucets.com