Shipping & Delivery Policy

Last Updated: 5 July 2026

At Begin Faucets, we want your order to reach you safely, on time, and in perfect condition. This policy explains how we ship your Products, what shipping costs to expect, how long delivery usually takes, and what to do if something goes wrong along the way. It should be read together with our Privacy Policy, Warranty Policy, Return & Refund Policy, and Terms and Conditions, which also apply to your order.

1. Order Processing Time

Once your order is confirmed, we typically process and dispatch it within 1–2 business days, subject to product availability. You will receive an order confirmation and, once your order ships, a dispatch notification with tracking details (where available), by email, SMS, or WhatsApp.

Orders placed on weekends or public holidays are processed on the next working day.

2. Shipping Charges

We keep our shipping charges simple and transparent:

• Free Shipping: All prepaid orders above Rs 1,000 qualify for free shipping.
• Prepaid orders below Rs 1,000: Standard shipping charges apply and will be shown at checkout before you complete your purchase.
• Cash on Delivery (COD) orders: All COD orders will cost an extra Rs 100, in addition to any applicable shipping charge, regardless of order value.

Any shipping or COD charges applicable to your order will always be clearly displayed at checkout before you make payment, so there are no surprises.

Please note, as detailed in our Return & Refund Policy, that COD charges and expedited/express shipping charges (if opted for) are non-refundable, even where a return or refund is otherwise approved.

3. Delivery Timelines

Estimated delivery timelines will be shown to you at checkout and in your order confirmation. As a general guide:

• Metro cities: 3–7 business days
• Non-metro cities and other serviceable locations: 5–10 business days
• Remote or difficult-to-access areas: May take longer; we will inform you if this applies to your address

These timelines are estimates only and are not guaranteed. Delivery may be delayed due to logistics constraints, weather conditions, regional restrictions, courier network issues, or other circumstances beyond our reasonable control, as also noted in our Terms and Conditions.

4. Serviceable Locations

We currently ship to most serviceable pin codes across India through our courier and logistics partners. If your location is not serviceable, or if a delivery partner is unable to reach your address, we will contact you to arrange an alternative or provide a full refund for the affected order.

5. Order Tracking

Once your order is dispatched, you can track its status:

• Through the tracking link shared via email, SMS, or WhatsApp
• By logging into your account and visiting My Orders
• By contacting us directly at contact@beginfaucets.com or WhatsApp +91-9410096000

6. Delivery Attempts and Failed Deliveries

Our courier partners will make reasonable attempts to deliver your order to the address provided at checkout. If a delivery attempt fails because of an incorrect or incomplete address, unavailability of the recipient, or refusal to accept delivery without valid reason, we reserve the right to charge reasonable re-delivery or return shipping costs, in accordance with our Terms and Conditions.

Please ensure someone is available to receive the order and that your address and contact details are accurate and complete at the time of checkout.

7. Risk, Inspection, and Unboxing Video

Risk in the Products passes to you upon delivery to the address provided at checkout.

Please inspect your package carefully at the time of delivery and record an unboxing video as described in our Return & Refund Policy. This video is mandatory to support any claim for transit damage, defects, or missing parts, and should clearly show the sealed package, the shipping label, the unpacking process, the invoice, and any visible damage or missing items.

If your package appears visibly damaged at the time of delivery, you may refuse to accept it; we will then arrange a replacement or refund as set out in our Return & Refund Policy.

8. Damaged, Lost, or Delayed Shipments

If your order arrives damaged, is lost in transit, or is significantly delayed beyond the estimated delivery window, please contact us within 48 working hours of the expected delivery (or of actual delivery, in the case of damage) with your order details and, where applicable, your unboxing video and photographs. We will investigate and arrange a replacement or refund in line with our Return & Refund Policy.

9. Installation Scheduling

Where professional installation has been purchased or included with your order, our installation partners or plumbers will contact you to schedule a convenient time after delivery. Please refer to our Warranty Policy and Terms and Conditions for details on installation requirements, site conditions, and how installation affects your warranty and return eligibility.

Please note that once a Product has been installed, it can no longer be returned or exchanged, as explained in our Return & Refund Policy.

10. Multiple Items and Partial Shipments

If your order contains multiple items, they may be shipped separately depending on stock availability and warehouse location. You will not be charged extra for split shipments, and each shipment will be tracked individually where possible.

11. Address Changes and Order Cancellations

If you need to change your delivery address or cancel your order, please contact us as soon as possible at contact@beginfaucets.com or WhatsApp +91-9410096000. We will do our best to accommodate changes, but once an order has been dispatched, we may not be able to modify the delivery address or cancel the shipment.

12. Your Data and This Policy

Any personal information collected during the shipping and delivery process, such as your address, contact number, and delivery location, is handled in accordance with our Privacy Policy, including our use of third-party applications such as Google Maps for location-based delivery tracking.

13. Updates to This Policy

We may update this Shipping and Delivery Policy from time to time as our logistics practices, courier partnerships, or applicable laws evolve. When we do, we will post the updated version here with a new Last Updated date. Your continued use of our website after such changes constitutes your acceptance of the revised policy.

14. Contact Us

For any questions about shipping, delivery, or tracking your order, reach out to us:

Email: contact@beginfaucets.com
WhatsApp: +91-9410096000
Address: B 728, Cyber Park, Plot No. 28, 29, C Block, Noida Sector 62, Uttar Pradesh, India
Website: www.beginfaucets.com

Any disputes arising from this policy shall first be attempted to be resolved amicably through mediation, and shall otherwise be subject to the exclusive jurisdiction of the competent courts at Ghaziabad, Uttar Pradesh, India, in accordance with our Terms and Conditions.

By placing an order on our website, you confirm that you have read and understood this Shipping and Delivery Policy.

Thank you for shopping with Begin Faucets.